Two weeks ago I broke my toe. I have been on crutches since. There are things that still have to be done, of course, but getting around on crutches when you aren’t used to them is tiring and difficult. There are things you do everyday that become complicated when your arms and hands are full. You are no longer able to get yourself a cup of water. Opening doors is a nightmare. And we won’t even discuss trips to the bathroom.
It is precisely these moments when small acts of kindness are most noticeable and many of them were done unto me these last two weeks. Co workers got me water, the security guard always got the door for me, and complete strangers went out of their way for me.
The crux of these random acts for me was yesterday when I had gone with my husband to the eye surgeon to assess if his cataracts were responsible for his rapidly failing eyesight. Even though he has Ushers Syndrome, the recent deterioration of his eyesight was concerning. When we arrived, I was in a wheelchair given to us by the doorman while we were in the clinic, with my crutches across my lap. I spoke to the lady at the desk. We were late, I said but only by 20 minutes. I gave her my husbands name and she told me they did not have him down and the doctor he was supposed to see wasn’t even there that day. He was on vacation. After a lot of frantic signing back and forth between my husband and I and translations of the front desk information, we were afraid we would have to reschedule and I really didn’t have any sick days left.
The nice lady at the front desk of Methodist Hospitals Eye Center got us in to see another doctor. Everyone from that point took extra time with us that they would have had off.
In the end of the appointment they informed us that there was nothing they could do to help my husbands failing vision. Cataracts weren’t the problem. Though the results of the exam were disappointing, one thing was uplifting, the small acts of kindness from the front desk who did all they could to work us in immediately, the technicians who gave up time to do tests on a cranky deaf blind man, the doctors associates who tried to get all the information they could to give to the doctor–working around an interpreter with a broken toe–to the doctor who accepted a client they hadn’t any prior information on, they all made a difficult situation much better.